Terms & conditions

1. Purpose and scope

BDRIVER provides passenger transport using chauffeur-driven tourism vehicles (VTC): transfers to train stations and airports, inter-resort transfers and tailor-made private journeys, mainly in and around the Belleville Valley.

The website is not an online booking platform: it presents the services and allows you to get in touch. The Terms in force are those applicable on the date the booking is confirmed.

2. Booking and confirmation

Booking requests are made by phone or e-mail. The Client specifies the date, time and place of pick-up, the destination, the number of passengers and items of luggage, and any specific requirements.

For every booking, a contract setting out the details provided by the Client is sent to them. This contract must be returned to the Provider, by post or electronically, dated, signed and bearing the words “Bon pour accord pour exécution du transport ou de la prestation”. The vehicle is only firmly booked once that document has been received.

A booking is firm only once expressly confirmed by the Provider (by phone, text message or e-mail), subject to availability. The Provider reserves the right to decline any request it cannot fulfil.

3. Pricing and VAT

Prices are set by quotation or as an agreed flat rate before the journey, based on the route, distance, time and number of passengers. The rate confirmed at the time of booking is firm, unless the Client changes the journey. Chauffeur-at-disposal services are charged at the flat rate agreed in advance.

BDRIVER is subject to VAT. Prices are in euros and shown inclusive of VAT, unless stated otherwise.

Passenger transport services, in particular transfers and journeys determined in advance, are subject to the reduced VAT rate of 10% in accordance with the applicable tax rules. Chauffeur-at-disposal services that do not constitute a passenger transport contract — in particular where they are defined and invoiced mainly on the basis of a period of availability independent of a determined journey — are subject to the standard VAT rate of 20%. The applicable rate is stated on the quotation, the booking confirmation or the invoice depending on the nature of the service.

The following are not included in the service: parking fees, admission fees to sites (museums, cultural venues), and the driver's meal and accommodation costs on long journeys. The following are also charged in addition:

• each kilometre beyond the flat rate set out in the contract: €3 incl. VAT per kilometre;
• driver's hotel night and breakfast: €150 incl. VAT.

The waiting charges set out in Article 6 may also be added where applicable.

4. Payment terms

Payment is made by card or in cash, directly to the driver on the day of the journey, or by bank transfer before the service.

No deposit is required for standard bookings, unless stated otherwise at the time of booking. For certain specific services — chauffeur at disposal, events or services requiring specific arrangements — a deposit of up to 30% of the total amount may be requested.

The balance is payable at the latest at the end of the service. Where the service is covered by a quotation or a signed contract, the full outstanding amount is due before the Client is picked up.

5. Cancellation and changes

Any cancellation or change must be notified to the Provider as soon as possible, by phone or e-mail. Cancellation terms are as follows:

• more than 72 hours before the scheduled time of the journey: no charge;
• between 72 hours and 24 hours before the journey: cancellation charges of 50% of the transport price may be invoiced;
• less than 24 hours before the journey, or if the Client fails to show up: 100% of the transport price may be invoiced.

Any change to a booking is subject to availability and may result in a price adjustment.

The Provider may cancel a service in the event of force majeure or circumstances making performance impossible or unsafe (weather, closed roads, etc.); it will then inform the Client as soon as possible and refund any sums paid for the service not performed.

6. Client delay and waiting time

If the Client is delayed, and subject to the driver's schedule, the driver will remain on site and wait on the following terms:

• scheduled flight arrival: waiting is free of charge for up to one hour. Beyond that, this first hour becomes chargeable at €80 per hour, and every additional half-hour started is due at €40;
• train arrival: waiting is free of charge for up to 30 minutes. Beyond that, this first half-hour becomes chargeable at €40, and every additional half-hour started is due;
• pick-up at a hotel or any other address specified by the Client: waiting is free of charge for up to 15 minutes. Beyond that, the first quarter-hour becomes chargeable at €20, and every additional quarter-hour started is due.

Waiting time is counted from the arrival time originally scheduled by the rail or air carrier, or from the time specified by the Client at booking.

These rates apply to standard transfers. Waiting terms for private flight arrivals or specific events are set out in the offer at the quotation stage.

If the Client is absent at the agreed place and time without prior cancellation (“no-show”), the full price of the service may be charged.

7. Performance of the service and Client obligations

The Client undertakes to respect safety rules and the vehicle provided. Accordingly:

• the vehicle is non-smoking: smoking and vaping are prohibited; the driver may take breaks at the Client's request;
• seatbelts are compulsory for all passengers;
• passengers must not lean out of the vehicle or open the doors without the driver's permission. For safety reasons and to protect the vehicle, only the driver opens and closes the doors; the driver may lock the windows and doors;
• the number of passengers and items of luggage may not exceed the vehicle capacity agreed at booking;
• the Client undertakes to behave appropriately, not to take narcotics and not to be intoxicated; any dangerous, abusive or unlawful behaviour entitles the driver to stop the service;
• the Client undertakes to respect the pick-up times agreed between the parties; failing that, a surcharge on the quoted price may be applied;
• the vehicle must be respected: any damage to its interior or exterior equipment will be charged;
• luggage and any other property belonging to the Client remain under their responsibility; BDRIVER cannot be held liable for the theft of valuables or luggage left in the vehicle;
• animals may be carried subject to the Provider's prior agreement and in compliance with the French Highway Code.

The Provider reserves the right to refuse access to the vehicle if these obligations are not met or if the number of passengers is exceeded.

8. Provider obligations and liability

The Provider undertakes to perform the service with a vehicle in good condition, insured, and driven by a driver holding a professional VTC card. The Provider is bound by an obligation of means.

The Provider cannot be held liable for delay, interruption or non-performance resulting from force majeure, the act of a third party or the Client (traffic, weather, incorrect information provided by the Client, etc.).

9. Lost property

The Provider is not liable for items, luggage or personal effects left in the vehicle. If an item is found, the Provider will endeavour to inform the Client and return it, any return costs being borne by the Client.

10. Right of withdrawal

In accordance with Article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to passenger transport services provided on a specific date or period. The Client therefore does not benefit from a right of withdrawal for these services; the cancellation terms in Article 5 apply.

11. Complaints and consumer mediation

Any complaint may be sent to the Provider by e-mail at contact.bdriver@gmail.com or by post to the registered office.

In accordance with Articles L.612-1 et seq. of the French Consumer Code, a consumer Client is entitled to use a consumer mediator free of charge to settle a dispute amicably. Competent mediator: ---TODO--- (name, address and website of the mediator the Provider is registered with).

The Client may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

12. Personal data

Personal data provided when booking is processed in accordance with the policy described in the website's legal notice, in compliance with the GDPR.

13. Governing law and disputes

These Terms are governed by French law. Failing an amicable settlement, any dispute falls within the jurisdiction of the competent French courts.